Effective Communication - Day 1
November 2, 2026
Available spots
Service Description
Day 1 - Complete Customer Service Master the full service cycle — from deescalating an anxious caller to smooth handoffs to a five-star finish. ✦ Rapid de-escalation scripts (first 30 seconds) ✦ Smart, safe information gathering ✦ Seamless information handoffs to the field ✦ Turning happy customers into reviews ✦ Managing burnout after high-stress calls
Cancellation Policy
All class registrations are non-refundable within 24 hours of the scheduled start time. Cancellations made less than 24 hours prior to the class, as well as no-shows, will require full payment and are not eligible for a refund, credit, or rescheduling. If you need to cancel or reschedule your spot, please notify us at least 24 hours in advance to receive a full refund or transfer your registration to a future session.
Contact Details
91 Bartlett Street, Marlborough, MA, USA
5086267150
TeamGJA@SMOC.org